The client, a UK based company, is in the business of providing expert software services for the manufacturing / retailing sector was grappling with severe operational issues in its high-cost domestic call center for technical support. The client considered outsourcing as a long-term solution. It wanted a highly capable and trustworthy partner that would ramp-up operations within a very short period of time.

The company chose Access BPO for providing the voice based customer support services, as it was the one to satisfy each one of their selection criteria.

Access BPO performed a detailed study about the software offered by the company. A comprehensive training program was developed to ensure efficiency. The Access BPO solution incorporated several unique initiatives from a technology perspective including high speed dedicated internet connection and a technology switch that can handle larger call volumes compared to the traditionally used one.

The client is highly satisfied with Access BPO’s commitment and professionalism in executing this critical technical support process.