The client, a UK based company, is in the business of providing expert software services for the manufacturing / retailing sector was struggling with severe operational costs for allocating appointments for the respective sales and marketing executives by blocking their respective calendars. The client considered outsourcing as a long-term solution. It wanted a highly capable and trustworthy partner that would ramp-up operations within a very short period of time.

The company chose Access BPO for providing these services.

Access BPO designed a delivery model that ensures these processes will be carried out seamlessly from India. Access BPO’s delivery model incorporated several unique initiatives from a technology perspective including high speed dedicated internet connection along with some unique software to connect the sales and marketing executive's system remotely.

The client is highly satisfied with Access BPO’s commitment and professionalism in executing this project.