The client, a UK based company, offering software products for the accounting industry wanted to enter and maintain the information about their clients into their CRM system. The client considered outsourcing as a long-term solution. It wanted a highly capable and trustworthy partner with the ability to take up the complex process. The company chose Access BPO as their outsourcing partner.

Access BPO performed a detailed study about the CRM system used by the company. A comprehensive training program was developed to ensure efficiency. Quality standards were formulated to ensure 100% client satisfaction in the process. It set up a scanning center for this process and the data were carefully scanned, and uploaded to the CRM system of the client through the internet.